Food Service & Customer Care Associate

H-E-B; Kerrville (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver excellent customer service. You will prepare, package, and merchandise fresh products every day while adhering to all food safety and sanitation standards.

Key duties include assisting customers, handling orders by phone or in person, rotating stock, and supporting bakery, deli, and prepared foods as needed. You will work in a fast-paced retail setting with safety-first practices and teamwork.

Qualifications

• HS Diploma or GED or equivalent required.
• Proficient reading and writing skills.
• Strong customer service and communication abilities.
• Ability to plan, organize, and work efficiently in a fast-paced environment.
• Familiarity with basic store systems and equipment is preferred.
• Completion of company orientation is required.

Responsibilities

• Provide superior customer service and assist with product selections.
• Prepare, package, and merchandise fresh products daily.
• Maintain department cleanliness and food safety standards.
• Rotate, label, and stock items; manage display cases.
• Support bakery/deli/prepared foods as needed per department.
• Follow food safety and sanitation procedures consistently.

Skills

Strong customer service

Communication skills

Interpersonal skills

Reading and writing skills

Planning and organizing

Ability to work in fast-paced env

Education

HS Diploma or GED or equivalent

Completion of Company Orientation

Tools

PC systems knowledge

Label machine

Scales

Job description

H-E-B is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver excellent customer service. You will prepare, package, and merchandise fresh products every day while adhering to all food safety and sanitation standards.

Key duties include assisting customers, handling orders by phone or in person, rotating stock, and supporting bakery, deli, and prepared foods as needed. You will work in a fast-paced retail setting with safety-first practices and teamwork.