Guest-First Valet & Service Porter

Asbury; Westborough (MA); On-site; USD 31,000 - 42,000; Full time

Job summary

Asbury is seeking a Service Valet/Porter at our Westborough dealership to greet customers, check them in for service, and move vehicles from the drive to the shop. The role is the first point of contact for arriving guests and requires a friendly, professional demeanor.

You will work outdoors, on your feet, and support the Service team by aiding with vehicle delivery and maintaining organization in the service drive. A valid driver's license and the ability to pass background checks are required.

Qualifications

• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background and drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information at the customer’s vehicle when possible.
• Assist the Service Advisor in helping customers while maintaining organization in the service drive.
• Move the customers vehicle following the greeting process as outlined by management in a safe and secure manner.
• Retain keys according to departmental safeguard procedures.
• Actively promote effective working relationships with associates and departments in the dealership.
• Follow dealership specific procedures for active vehicle delivery of the customers vehicle resulting in return visits and admirable (CSI) Customer Satisfaction Index.
• Readily assist fellow dealership personnel in completing the work necessary to ensure full functioning of the dealership.
• Ability to work outdoors and on your feet for extended periods of time.

Skills

Interpersonal skills

Customer service

Communication

Job description

Asbury is seeking a Service Valet/Porter at our Westborough dealership to greet customers, check them in for service, and move vehicles from the drive to the shop. The role is the first point of contact for arriving guests and requires a friendly, professional demeanor.

You will work outdoors, on your feet, and support the Service team by aiding with vehicle delivery and maintaining organization in the service drive. A valid driver's license and the ability to pass background checks are required.