Guest-First Security Officer – Luxury Resort

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a dedicated Security Officer to protect guests and associates at our Arizona Biltmore property in Phoenix. The role emphasizes exceptional guest service, incident reporting, and safety compliance within a luxury hotel environment.

Ideal candidates will have prior security or hotel experience, CPR/First Aid certification, and strong communication skills. This full-time, on-site position offers teamwork in a high-service setting with opportunities for growth

Qualifications

• Prior customer service experience.
• Excellent customer service and communication skills.
• Team-oriented and able to complete incident reports.

Responsibilities

• Patrol the resort grounds to ensure safety of guests and associates.
• Investigate and report complaints, losses, crimes and incidents accurately and timely.
• Log in/out keys and radios and maintain department activity logs.
• Conduct routine security checks and access control as assigned.
• Respond to emergencies in a professional manner.

Skills

Customer service

Communication skills

Team player

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is seeking a dedicated Security Officer to protect guests and associates at our Arizona Biltmore property in Phoenix. The role emphasizes exceptional guest service, incident reporting, and safety compliance within a luxury hotel environment.

Ideal candidates will have prior security or hotel experience, CPR/First Aid certification, and strong communication skills. This full-time, on-site position offers teamwork in a high-service setting with opportunities for growth