Guest-First Restaurant Manager: Lead & Develop Teams

Dunkin' Donuts Incorporated; City of Utica (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Complimentary meals

Monthly Bonus Plan

Job summary

Cafua Management Company, a Dunkin’ Donuts franchisee, is seeking a Restaurant Manager in Utica, NY. This role leads the team to deliver an excellent guest experience under Dunkin’ standards, while managing costs and ensuring compliance with all laws.

The position requires at least 2 years of restaurant/retail management, a high school diploma or equivalent, and full-time availability, including weekends. Competitive salary with benefits is offered.

Qualifications

• High School diploma or equivalent required.
• At least 2 years of management experience in restaurant or retail environments.
• Fluent in English and authorized to work in the United States.

Responsibilities

• Recruit, hire, train and develop team members.
• Communicate job expectations and monitor performance.
• Provide coaching and feedback; address disciplinary issues when needed.
• Maintain guest-first culture and ensure brand standards are followed.
• Ensure shifts are adequately staffed to achieve guest service goals.
• Maintain safe, sanitary, and compliant operations.

Skills

Guest Focus

Results Orientation

Problem Solving

Interpersonal Relationships

Conflict Management

Coaching & Development

Business Acumen

Education

High School diploma or equivalent

Job description

Cafua Management Company, a Dunkin’ Donuts franchisee, is seeking a Restaurant Manager in Utica, NY. This role leads the team to deliver an excellent guest experience under Dunkin’ standards, while managing costs and ensuring compliance with all laws.

The position requires at least 2 years of restaurant/retail management, a high school diploma or equivalent, and full-time availability, including weekends. Competitive salary with benefits is offered.