Guest-First Hotel Security Agent

Standard Hotels; Miami (FL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Restaurant discounts

Spa discounts

Spa & Gym facilities access

Up to 3 fitness classes per week

Paid time off & holidays

Medical, dental, and vision coverage

Retirement plan (401(k)

Job summary

The Standard is seeking a Security Agent (Guest Relations) to safeguard guests, associates, and property while delivering hospitality-focused security. You will be a visible, approachable presence across the hotel and surrounding areas, patrolling grounds, responding to incidents, and coordinating with local law enforcement as needed.

This role emphasizes calm, professional interactions, detailed incident reporting, and collaboration with Front Desk, Valet, Spa, and F&B teams to ensure a

Qualifications

• Previous security experience in nightclub, hospitality, or entertainment environment.
• Valid Guard Card certification required.
• English communication; bilingual preferred.
• Must successfully pass a background check.

Responsibilities

• Ensure the safety and security of guests, employees, and property at all times.
• Provide a strong, visible, and approachable presence throughout the hotel and surrounding areas.
• Perform routine and frequent patrols of the property, including hotel grounds, spa, and parking areas.
• Respond promptly to all calls for assistance, complaints, incidents, and emergencies.
• Investigate and document all incidents, accidents, and guest or staff complaints thoroughly and accurately.
• Maintain detailed and organized daily security logs, including hourly activity reports and noise complaints.
• Monitor video surveillance systems and report any suspicious activity.
• Enforce hotel policies, safety practices, and applicable state and local laws, including liquor laws.
• Partner with local law enforcement and emergency services when necessary.
• Communicate all relevant updates and incidents to the Guest Relations Manager and Manager on Duty.
• Maintain and manage lost and found items in accordance with hotel procedures.
• Collaborate closely with all departments (Front Desk, Valet, Housekeeping, Spa, and F&B) to support a seamless guest experience.
• Assist Department Heads with operational needs and special requests when appropriate.
• De-escalate situations and, when necessary, facilitate the removal of individuals who pose a risk to safety in a professional, calm, and nonviolent manner.
• Maintain access to and awareness of all emergency contacts and critical resources.
• Uphold a professional demeanor at all times, working independently and proactively without constant supervision.
• Perform additional duties, projects, and responsibilities as assigned.

Skills

Security experience

Guard Card

First Aid/CPR

English communication

Guest service

Observation skills

Surveillance systems

Teamwork

Integrity

Background check

Job description

The Standard is seeking a Security Agent (Guest Relations) to safeguard guests, associates, and property while delivering hospitality-focused security. You will be a visible, approachable presence across the hotel and surrounding areas, patrolling grounds, responding to incidents, and coordinating with local law enforcement as needed.

This role emphasizes calm, professional interactions, detailed incident reporting, and collaboration with Front Desk, Valet, Spa, and F&B teams to ensure a