Guest-First Hotel Security Specialist

Montage International; Healdsburg (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Montage International seeks a dedicated Security Officer to protect guests, associates and assets across its luxury properties. This role partners with the business to support goals, values and a safe guest experience.

Responsibilities include patrols, incident reporting, CCTV monitoring and providing safety training, with a professional security presence and strong customer service at the core of daily operations.

Qualifications

• High School Diploma or equivalent required.
• Minimum two to three years of Security experience.
• CPR/First Aid certified and ability to present current Guard Card.
• Luxury hotel experience strongly preferred.
• Advanced skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Conduct interior and exterior patrols of property and check for security issues.
• Respond to guest and associate calls; prioritize emergencies.
• Draft incident reports and maintain logs such as key logs, lost and found, group resumes, contractor passes, and emergency equipment.
• Ensure daily shift logs and pass-down logs are complete.
• Monitor CCTV and supervise grounds surveillance.
• Provide associate safety training and resolve hazards.
• Communicate updates on incidents as they occur.
• Maintain professional security presence with strong customer service.

Skills

Security experience

Customer service mindset

Attention to detail

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International seeks a dedicated Security Officer to protect guests, associates and assets across its luxury properties. This role partners with the business to support goals, values and a safe guest experience.

Responsibilities include patrols, incident reporting, CCTV monitoring and providing safety training, with a professional security presence and strong customer service at the core of daily operations.