Guest-Experience Security Agent | Night Shift

Harwood International; Dallas (TX); On-site; USD 22,041 - 30,307; Full time

Job summary

Harwood International is seeking a Security Agent to ensure a safe environment for hotel staff and guests while protecting assets. You will respond quickly to guest and staff requests and provide caring interactions, patrolling front‑of‑house and back‑of‑house areas, monitoring surveillance, and documenting daily activities.

The role requires a high school diploma, at least 1 year security experience in hotel settings, willingness to work nights, holidays, and weekends, and excellent English

Qualifications

• High school diploma or equivalent.
• 1 year experience in a Security or Loss Prevention role in a hotel/resort/residential environment.
• Nightlife security experience, preferred.
• Thorough knowledge of hotel services and facilities.
• Ability to pleasantly communicate with proper grammar in English with guests and visitors, management, and co‑workers to their understanding.
• Excellent guest service skills and passion for hospitality.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to provide legible communication and directions.
• Availability to work holidays, weekends, overnight and periods of high demand.
• Previous guest relations training.
• Ability to work the overnight shift.
• Ability to stand for long periods of time.

Responsibilities

• Ensure a safe environment for the hotel staff, guests, and visitors, and protect the assets of the hotel.
• Monitor video surveillance periodically to identify disruptions or unlawful acts.
• Administer Lost & Found program and comply with Hotel's Lost & Found policy.
• Conduct interior and exterior walkthroughs in all front‑of‑house and back‑of‑house areas: patrol hallways, villas, parking lots, stairwells, lobbies, bars and restaurants, banquet areas, storage areas; monitor and maintain safety, security, and cleanliness of all areas.
• Observe, identify, and report to Manager potential security and safety risks or undesirable conditions.
• Prepare and submit daily written security reports.
• Ensure that all pertinent information is documented in the logbook daily.
• Respond to emergency calls immediately.
• Report all vehicle incidents, damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Assist with escorting guests, if needed.

Skills

Guest service

Clear communication

Observation skills

Calm under pressure

Teamwork

Education

High school diploma or equivalent

Tools

Video surveillance systems

Logbook/documentation

Job description

Harwood International is seeking a Security Agent to ensure a safe environment for hotel staff and guests while protecting assets. You will respond quickly to guest and staff requests and provide caring interactions, patrolling front‑of‑house and back‑of‑house areas, monitoring surveillance, and documenting daily activities.

The role requires a high school diploma, at least 1 year security experience in hotel settings, willingness to work nights, holidays, and weekends, and excellent English