Guest-First Hotel Front Desk Agent

Hilton Garden Inn Warner Robins; Warner Robins (GA); On-site; USD 17,908 - 19,286; Part time

Job summary

Hilton Garden Inn Warner Robins is seeking an enthusiastic Hotel Front Desk Agent to join our guest services team. The role involves welcoming guests, managing accounts, and ensuring an excellent experience. You will need strong communication and customer service skills.

The ideal candidate should have at least a year of hospitality experience and be proficient in Microsoft Office. Compensation is between $13 and $14 per hour, and a high school diploma or GED is required.

Qualifications

• Previous experience or working knowledge of Microsoft Office and reservation management systems.
• Strong customer service skills and experience answering telephone calls.
• At least one year of hospitality industry experience preferred.

Responsibilities

• Connect with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints as necessary.
• Greet, check-in, and check-out guests.

Skills

Customer service skills

Time management skills

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Hilton Garden Inn Warner Robins is seeking an enthusiastic Hotel Front Desk Agent to join our guest services team. The role involves welcoming guests, managing accounts, and ensuring an excellent experience. You will need strong communication and customer service skills.

The ideal candidate should have at least a year of hospitality experience and be proficient in Microsoft Office. Compensation is between $13 and $14 per hour, and a high school diploma or GED is required.