Guest-First Front Desk Agent: Hospitality & Growth

ECHO Suites Springfield, MO; Springfield (MO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dental & Vision Insurance

Life Insurance

Critical Illness Coverage

Hospital Coverage

FSA

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Telehealth (MDLIVE)

Daily Pay

Team-focused culture

Job summary

Gibson Hotel Management in Springfield, MO is seeking a Front Desk Agent to deliver warm, professional service at check-in and check-out. This role emphasizes guest relationships, accuracy in registrations and billing, and a friendly, team-oriented environment.

Ideal candidates are strong communicators with attention to detail, able to multitask in a fast-paced setting, and comfortable providing local recommendations.

Qualifications

• Guest service experience preferred.
• Strong attention to detail required.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including hotel amenities and services, room categories and rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Written and verbal communication

Multitasking

Job description

Gibson Hotel Management in Springfield, MO is seeking a Front Desk Agent to deliver warm, professional service at check-in and check-out. This role emphasizes guest relationships, accuracy in registrations and billing, and a friendly, team-oriented environment.

Ideal candidates are strong communicators with attention to detail, able to multitask in a fast-paced setting, and comfortable providing local recommendations.