Hotel Front Desk & Guest Experience Leader

O'Reilly Hospitality Management Llc; Springfield (MO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) with company max

Growth Potential and Career Adv

Hotel/Restaurant Travel Perks & D

Earned wage access (DailyPay) on day 1

Job summary

O’Reilly Hospitality Management, LLC is hiring a Hotel Front Desk Guest Service Representative for TownePlace Suites Springfield in Springfield, MO. You will warmly welcome guests, manage check-in/out, handle reservations, and share local information to ensure a seamless guest experience.

This role requires excellent communication, attentiveness to detail, cash handling, and the ability to work flexible hours including mornings, evenings, weekends, and holidays.

Qualifications

• High school diploma or GED preferred.
• Previous hotel/front desk or customer service experience preferred but not required.
• Night Audit or accounting experience is a plus.
• Must be able to complete required hotel and company training.
• Must be available to work a flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Warmly welcomes and promptly acknowledges guests in a friendly, professional, and genuine manner.
• Facilitates efficient and accurate guest check-in and check-out, including room assignment based on availability and guest preferences.
• Provides room keys and pertinent information to guests while protecting guest privacy and security by never announcing room numbers aloud.
• Responds promptly and professionally to guest questions, requests, and inquiries.
• Resolves guest concerns and complaints with professionalism, empathy, and appropriate follow-through; escalates complex issues to management when necessary.
• Maintains accurate and current guest information and records within the hotel system.
• Processes guest payments, calculates and finalizes folios, provides change, and accurately posts room and market charges.
• Processes, confirms, modifies, and cancels guest reservations as needed.
• Provides information regarding hotel amenities, services, local attractions, dining, transportation, and entertainment.
• Assists guests with restaurant, transportation, entertainment, or other reservations as requested.
• Safeguards and properly handles guest valuables in accordance with hotel policies and procedures.
• Understands and follows hotel credit, cash-handling, and payment policies and procedures.
• Maintains accurate cash balances and completes deposits in accordance with company policies.
• Uses telephone, switchboard, and other communication systems to effectively receive and relay guest and hotel information.
• Serves as a liaison between guests and hotel departments to facilitate timely resolution of requests and concerns.

Skills

Guest service

Communication

Attention to detail

Cash handling

Teamwork

Education

High school diploma or GED

Hospitality/customer service experience

Tools

Hotel PMS systems

POS systems

Job description

O’Reilly Hospitality Management, LLC is hiring a Hotel Front Desk Guest Service Representative for TownePlace Suites Springfield in Springfield, MO. You will warmly welcome guests, manage check-in/out, handle reservations, and share local information to ensure a seamless guest experience.

This role requires excellent communication, attentiveness to detail, cash handling, and the ability to work flexible hours including mornings, evenings, weekends, and holidays.