Guest-First Assistant Manager — Restaurant Leader

Huddle House; Monticello (AR); On-site; USD 35,000 - 52,000; Full time

Job summary

Huddle House is seeking an Assistant Manager to oversee restaurant staff performance and ensure guest satisfaction across daily operations. You will model exceptional service, manage HR at the unit level, and identify opportunities to improve the business through strong leadership and communication.

The role requires 2-3 years in daily restaurant operations, ability to cover all shifts, and a current ServSafe Certification.

Qualifications

• 2-3 years of experience in daily restaurant operations.
• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.
• Current ServSafe Certification

Responsibilities

• Ensure customer satisfaction during visits and support guest service excellence.
• Handle guest concerns with empathy and timely resolution.
• Oversee unit HR functions including hiring recommendations, employee relations, and training.
• Complete daily paperwork: sales, shift inventories, and relevant records to support profitability.
• Assist in meeting or exceeding budgets focusing on cost of goods sold and EBITDA.
• Maintain high standards of cleanliness and sanitation in the unit.
• Collaborate with GM to create budgeted staffing schedules.
• Hold monthly staff meetings to share relevant information.
• Establish community presence to drive business and sales.
• Enforce brand standards, policies, and procedures.
• Assist GM with new hire paperwork and payroll data processing.
• Train staff on POS systems, back-of-house and front-of-house operations.
• Escalate obstacles to the General Manager or District Manager

Skills

Staff management

Guest service

Communication

Education

ServSafe Certification

Job description

Huddle House is seeking an Assistant Manager to oversee restaurant staff performance and ensure guest satisfaction across daily operations. You will model exceptional service, manage HR at the unit level, and identify opportunities to improve the business through strong leadership and communication.

The role requires 2-3 years in daily restaurant operations, ability to cover all shifts, and a current ServSafe Certification.