Guest Experience Lead — Restaurant Assistant Manager

Huddle House (All 4 Him LLC); Monticello (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Huddle House is seeking an Assistant Manager to oversee restaurant staff performance and ensure every guest leaves satisfied. This role models exceptional guest service, spots improvement opportunities, and communicates effectively with the management team.

The incumbent will handle HR tasks, maintain cleanliness, manage schedules, and uphold brand standards while driving sales and profitability. This position requires hands-on leadership and a guest-first mindset.

Qualifications

• 2–3 years of experience in daily restaurant operations.
• Ability to communicate effectively with hourly associates.
• Current ServSafe certification is required.

Responsibilities

• Oversee restaurant staff performance and guest satisfaction.
• Handle guest complaints with empathy and professionalism.
• Manage the unit HR tasks including hiring, termination decisions, and training.
• Complete daily unit paperwork including sales reports and shift inventories.
• Maintain cleanliness and sanitation to the highest standards.
• Create budgeted staffing schedules with the General Manager.
• Hold monthly meetings with staff to share information and updates.
• Engage with the community to drive business and increase sales.
• Enforce brand standards and company policies.

Skills

Effective communication

Shift coverage

People management

Education

ServSafe Certification

Tools

POS systems

Job description

Huddle House is seeking an Assistant Manager to oversee restaurant staff performance and ensure every guest leaves satisfied. This role models exceptional guest service, spots improvement opportunities, and communicates effectively with the management team.

The incumbent will handle HR tasks, maintain cleanliness, manage schedules, and uphold brand standards while driving sales and profitability. This position requires hands-on leadership and a guest-first mindset.