Restaurant Assistant Manager

Huddle House, Inc.; Monticello (MN); Presencial; USD 42.000 - 56.000; Tempo integral

Resumo da vaga

Huddle House in Monticello, MN is seeking an Assistant Manager to oversee restaurant staff, model exceptional guest service, and ensure every guest leaves satisfied.

You will drive daily operations, manage scheduling with the General Manager, uphold safety and sanitation standards, and contribute to budgeted goals while engaging with the local community.

Join a team focused on hospitality, teamwork, and making a difference in the community.

Qualificações

• 2-3 years of experience in daily restaurant operations.
• Current ServSafe Certification.
• Ability to communicate effectively with all hourly associates.

Responsabilidades

• Oversee restaurant staff performance and ensure guest satisfaction during dining.
• Handle guest complaints with genuine concern and empathy.
• Manage HR functions at the unit level, including hiring recommendations and training.
• Complete daily unit paperwork including sales reports and shift inventories to ensure profitability.
• Meet or exceed budgets focusing on cost of goods sold and EBITDA.
• Maintain high standards of cleanliness and sanitation at all times.
• Create budgeted staffing schedules with the General Manager.
• Visit local businesses and community groups to drive business and increase sales.
• Enforce all brand standards, policies and procedures.
• Ensure new hire paperwork and payroll data are completed correctly and timely.

Conhecimentos

Restaurant operations experience

Formação

ServSafe Certification

Ferramentas

POS systems

Descrição da vaga

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will be responsible for setting an example by placing guests as the highest priority and role modeling exceptional guest service. This person will be expected to spot opportunities to improve the business and effectively communicate with the management team.

RESPONSIBILITIES

• Ensure that each customer is completely satisfied during their visit
• Handle guest complaints with genuine concern and empathy
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Meet or exceed budgets while focusing cost of goods sold and EBITDA
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Create budgeted staffing schedules with the General Manager
• Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
• Enforce all brands standards, company policies and procedures
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
• Notify the General Manager or District Manager of any hurdles to your success

QUALIFICATIONS

• 2-3 years of experience in daily restaurant operations
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current ServSafe Certification

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun