Restaurant Assistant Manager

Huddle House - Double CSW Restaurants, LLC; Monticello (AR); Presencial; USD 35.000 - 52.000; Tempo integral

Resumo da vaga

Huddle House is seeking an Assistant Manager to oversee restaurant staff performance and ensure guest satisfaction across daily operations. You will model exceptional service, manage HR at the unit level, and identify opportunities to improve the business through strong leadership and communication.

The role requires 2-3 years in daily restaurant operations, ability to cover all shifts, and a current ServSafe Certification.

Qualificações

• 2-3 years of experience in daily restaurant operations.
• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.
• Current ServSafe Certification

Responsabilidades

• Ensure customer satisfaction during visits and support guest service excellence.
• Handle guest concerns with empathy and timely resolution.
• Oversee unit HR functions including hiring recommendations, employee relations, and training.
• Complete daily paperwork: sales, shift inventories, and relevant records to support profitability.
• Assist in meeting or exceeding budgets focusing on cost of goods sold and EBITDA.
• Maintain high standards of cleanliness and sanitation in the unit.
• Collaborate with GM to create budgeted staffing schedules.
• Hold monthly staff meetings to share relevant information.
• Establish community presence to drive business and sales.
• Enforce brand standards, policies, and procedures.
• Assist GM with new hire paperwork and payroll data processing.
• Train staff on POS systems, back-of-house and front-of-house operations.
• Escalate obstacles to the General Manager or District Manager

Conhecimentos

Staff management

Guest service

Communication

Formação

ServSafe Certification

Descrição da vaga

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will be responsible for setting an example by placing guests as the highest priority and role modeling exceptional guest service. This person will be expected to spot opportunities to improve the business and effectively communicate with the management team.

RESPONSIBILITIES

• Ensure that each customer is completely satisfied during their visit
• Handle guest complaints with genuine concern and empathy
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Meet or exceed budgets while focusing cost of goods sold and EBITDA
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Create budgeted staffing schedules with the General Manager
• Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
• Enforce all brands standards, company policies and procedures
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
• Notify the General Manager or District Manager of any hurdles to your success

QUALIFICATIONS

• 2-3 years of experience in daily restaurant operations
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current ServSafe Certification

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun