Guest-Facing Security & Safety Lead

Overture Center Foundation Inc; Madison (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Overture Center for the Arts currently seeks a Front of House Security Officer to greet patrons at main entrances and guide them to event spaces, offices, or restrooms. You will enforce policies, monitor access with EVOLV Express, and assist during emergencies with evacuation and coordination with authorities.

The role is full-time with benefits including medical, dental, vision, retirement, and time-off. Schedule is Tue–Sat, 10:30 AM–6:30 PM, with an hourly rate of $22.37.

Qualifications

• High school diploma or GED required with CPR/First Aid certification or ability to obtain within six months.
• Minimum 1 year security experience in entertainment or hospitality, enforcing rules and regulations.
• Ability to operate EVOLV Express system and conduct secure screenings.

Responsibilities

• Monitor entrances and greet patrons while preventing entry of prohibited items.
• Assist with directions, way finding, and coordination during events.
• Support emergency evacuations and communicate with authorities as needed.
• Provide administrative support to security leadership as required.

Skills

Customer service

Crisis management

Communication

De-escalation

Education

High school diploma/GED

CPR/First Aid certification

Job description

Overture Center for the Arts currently seeks a Front of House Security Officer to greet patrons at main entrances and guide them to event spaces, offices, or restrooms. You will enforce policies, monitor access with EVOLV Express, and assist during emergencies with evacuation and coordination with authorities.

The role is full-time with benefits including medical, dental, vision, retirement, and time-off. Schedule is Tue–Sat, 10:30 AM–6:30 PM, with an hourly rate of $22.37.