Guest-Facing LEGO Model Technician

Merlin-Entertainments; Town of Goshen (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health care options

Paid time off

Merlin Magic Pass

Recognition programs

401(k) with match

Tuition reimbursement

Learning and advancement opportunities

Job summary

Merlin Entertainments is seeking a Model Maintenance Technician to build, install, repair and remove LEGO models for Miniland and park attractions. This guest-facing role requires daily guest interactions and adherence to safety and design briefs.

The ideal candidate has hands-on design experience, familiarity with model production, reading briefs, and the ability to teach techniques in a classroom setting. Willingness to travel regionally is a plus.

Qualifications

• Hands-on design, maker or craft background with ability to troubleshoot LEGO models.
• Ability to read attraction briefs and drawings and follow briefs.
• Experience with model production and maintenance for Miniland or park models preferred.
• Comfortable reading and evaluating reports and correspondence.

Responsibilities

• Keep guests, employees, and models safe as the top priority.
• Create and repair LEGO models using the LEGO library for guest enjoyment.
• Identify models needing repair or redesign during daily walkthroughs.
• Respond to duty manager calls to expeditiously repair models for safety.
• Escalate issues to Model Shop Manager when unresolved before park opening.
• Follow design briefs from internal customers for attraction needs.
• Inspect work areas for safety and cleanliness; maintain tools and equipment.
• Operate basic machines like drills, blowers, grinders and belt sanders.
• Keep tools and equipment in good working order and updated with training.
• Attend supplemental training to stay current with techniques.
• Maintain good relationships with Model Shop and other departments’ MCs.
• Follow LEGOLAND employee handbook and safety policies.
• Remain calm under pressure or in emergencies.
• Interact with guests to teach building techniques in classrooms.
• Provide a fun and inclusive environment in guest interactions.
• Demonstrate experience in 3D design or spatial concepts and assist in custom model development.

Skills

Guest interaction

3D design

Spatial modelling

Reading briefs

Troubleshooting

Safety awareness

Team collaboration

Education

High school diploma

Tools

CAD software

LEGO software

Job description

Merlin Entertainments is seeking a Model Maintenance Technician to build, install, repair and remove LEGO models for Miniland and park attractions. This guest-facing role requires daily guest interactions and adherence to safety and design briefs.

The ideal candidate has hands-on design experience, familiarity with model production, reading briefs, and the ability to teach techniques in a classroom setting. Willingness to travel regionally is a plus.