Guest Experience Concierge

Career Site Brand; Florida; Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Biweekly Pay

Matching 401K

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits and discounted Vacat…

Tuition Reimbursement & Continuing Ed…

Outstanding Company Culture

Zusammenfassung

Holiday Inn Club Vacations in Kissimmee, FL is seeking a friendly Greeter to deliver world-class welcome experiences for owners and guests arriving at the West Village Clubhouse. You’ll guide guests to registration areas, perform a warm transfer to the In-House Vacation Station, and assist with pre-gifting and tours to support conversion goals.

Ideal candidates have a high school diploma, strong communication skills, and a proactive, energetic approach.

Qualifikationen

• High school diploma or GED required.
• Previous timeshare marketing or sales experience preferred.
• Familiar with Microsoft Word, Excel, and Outlook preferred but not required.
• Bilingual in Spanish is a plus, but not required.
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction.
• Demonstrate a commitment to the team.
• Must be able to stand for long periods of time.
• High energy and self-motivated.
• Excellent oral communication and presentation skills.
• Strong and proactive decision-making ability and strong problem resolution skills
• Dependable and goal oriented.
• Self-directed but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Strong work ethic, high energy level and positive attitude.
• High level of accuracy.
• Ability to handle multiple tasks and balance priorities – excellent organizational and time management skills.
• Must have proven track record and ability to handle escalated service calls and customer service issues.

Aufgaben

• Welcome our guests and owners as they arrive to the lobby, direct them to the respected check-in, check-out area while providing “world class guest experience.”
• Performs a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion standards. Maintains the rotation log.
• Assist in pre-gifting by selling tickets and then updating notes in our system to ensure guest satisfaction at the completion of their tour.
• Adheres to all departmental company policies and procedures.
• Assists with anything additional requested by leaders.

Kenntnisse

Excellent oral communication

Time management

Customer service

Teamwork

Sales experience

Spanish language

Proactive problem solving

Ausbildung

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Jobbeschreibung

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Greeter is responsible for ensuring our owner/guests have a world class check in and out experience. This includes welcoming our guests and owners as they arrive to the West Village Clubhouse. Services provided include superior meet and greet contact and facilities orientation for our guests as they step into the lobby. They will also assist the guest in directing them to the appropriate areas for registration.

ESSENTIAL DUTIES AND TASKS:

• Welcome our guests and owners as they arrive to the lobby, direct them to the respected check-in, check-out area while providing “world class guest experience.”
• Performs a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion standards. Maintains the rotation log.
• Assist in pre-gifting by selling tickets and then updating notes in our system to ensure guest satisfaction at the completion of their tour.
• Adheres to all departmental company policies and procedures.
• Assists with anything additional requested by leaders.

QUALIFICATIONS

• High school diploma or GED required.
• Previous timeshare marketing or sales experience preferred.
• Familiar with Microsoft Word, Excel, and Outlook preferred but not required.
• Bilingual in Spanish is a plus, but not required.
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction.
• Demonstrate a commitment to the team.
• Must be able to stand for long periods of time.
• High energy and self-motivated.
• Excellent oral communication and presentation skills.
• Strong and proactive decision-making ability and strong problem resolution skills
• Dependable and goal oriented.
• Self-directed but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Strong work ethic, high energy level and positive attitude.
• High level of accuracy.
• Ability to handle multiple tasks and balance priorities – excellent organizational and time management skills.
• Must have proven track record and ability to handle escalated service calls and customer service issues.

COMPANY BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success.

• Biweekly Pay
• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits and discounted vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.