Guest Experience & Waiver Coordinator (Whitewater)

The Summit Bechtel Reserve; Glen Jean (WV); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Housing provided (Staff Camp)

Uniform provided

Staff meal program

Job summary

The Summit Bechtel Reserve is seeking a customer service representative to coordinate with the whitewater admin and assist guests and vendors onsite in Glen Jean, WV. You will organize waivers, handle check-ins, answer questions, and share program information to ensure smooth experiences.

This role emphasizes friendly guest interaction, problem-solving, and adherence to safety protocols, with responsibilities including daily reporting and compliance tasks in a fast-paced outdoor environment.

Qualifications

• Minimum age: 18+
• Proficient in computer skills (Excel, Word, software navigation)
• Strong problem-solving skills and interpersonal communication abilities
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Responsibilities

• Organize all waivers into structured system for daily distribution in an efficient manner
• Welcome and assist customers arriving onsite, resolving concerns promptly
• Answer questions and distribute program information to guests regarding their scheduled whitewater activity
• Oversee the daily check-in, departure, and verification of guests for whitewater activities
• File trip reports with West Virginia DNR
• Write an end-of-season report to include operational improvements for your area
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Skills

Interpersonal communication

Problem solving

Customer service

Adaptability

Tools

Excel

Word

Software navigation

Microsoft Teams

Job description

The Summit Bechtel Reserve is seeking a customer service representative to coordinate with the whitewater admin and assist guests and vendors onsite in Glen Jean, WV. You will organize waivers, handle check-ins, answer questions, and share program information to ensure smooth experiences.

This role emphasizes friendly guest interaction, problem-solving, and adherence to safety protocols, with responsibilities including daily reporting and compliance tasks in a fast-paced outdoor environment.