Whitewater Waiver & Guest Experience Coordinator

Summitbsa; Glen Jean (WV); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Housing provided

Summit Staff Uniform

45-55 hour weeks

Job summary

Summitbsa in Glen Jean, WV seeks a customer service role supporting the whitewater program. You will organize waivers, assist guests onsite, and communicate program information about scheduled activities.

This is a seasonal, full-time position with housing in Staff Camp, a Summit Staff Uniform, and shifts of 45–55 hours per week. You will report to SBR leadership and contribute to a safe, welcoming guest experience.

Qualifications

• Minimum age 18+
• Proficient computer skills including Excel and Word
• Willing to undergo background screening
• Experience with Microsoft Teams for daily work-related communication

Responsibilities

• Organize waivers into a structured system for daily distribution
• Welcome and assist customers onsite and resolve concerns promptly
• Provide program information to guests regarding scheduled whitewater activities
• Oversee daily check-in, departure, and verification of guests for activities
• File trip reports with West Virginia DNR
• Write an end-of-season report with operational improvements
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Adhere to policies in the SBR staff handbook

Skills

Problem solving

Interpersonal communication

Microsoft Teams

Excel

Word

Software navigation

Tools

Microsoft Teams

Job description

Summitbsa in Glen Jean, WV seeks a customer service role supporting the whitewater program. You will organize waivers, assist guests onsite, and communicate program information about scheduled activities.

This is a seasonal, full-time position with housing in Staff Camp, a Summit Staff Uniform, and shifts of 45–55 hours per week. You will report to SBR leadership and contribute to a safe, welcoming guest experience.