Guest Experience Valet & Parking Specialist

In-n-Out; San Francisco (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

In-n-Out Burger in San Francisco, CA is seeking an experienced valet to park and retrieve guest vehicles, deliver a seamless guest experience, and handle the claim/check process. You will be responsible for documenting activities and providing timely, informed service to guests.

The role requires organization, reliability, and the ability to work with vehicles of all sizes, while answering guest questions and maintaining a high standard of customer care.

Qualifications

• Must have excellent customer service skills and professional demeanor.
• Strong communication abilities and clear instruction delivery.
• Attention to detail and accuracy in documenting activities.

Responsibilities

• Park and retrieve guest vehicles.
• Provide claim checks and reclaim instructions to guests.
• Offer travel directions and other information.
• Submit timely reports and document all activities.
• Maintain professional, courteous service.
• Deliver informed, guest-focused service.

Skills

Customer service

Communication

Attention to detail

Hand-eye coordination

Reliability

Driving any vehicle

Education

High school diploma or equivalent

Job description

• Provide an exceptional experience and leave a positive impression with the guests arriving and leaving the establishment
• Find a parking space for the customers
• Retrieve vehicles for the customers
• Deliver an exceptional customer service

Valet Job Description:

Our company currently needs an experienced valet to help us delight our customers (guests, clients), and contribute to the overall customer experience in our establishment.

We are looking for a person who is well-organized, good with cars, reliable, careful and has great communication skills and attention to detail. The valet on our staff will be responsible for the parking and retrieval of guests' vehicles and evaluating and documenting any vehicle damage before giving out the valet receipt ticket.

A person we are looking for must be comfortable driving any kind of vehicle, big and small. The ability to learn and adapt quickly will be welcomed as a valet has to be able to promptly answer any queries the guests might have.

Responsibilities of a Valet:

• Providing a claim check to the guests as well as instructions on how to reclaim the vehicle
• Parking and retrieving guest vehicles
• Giving travel directions and other relevant information
• Giving timely reports
• Documenting all activities
• Being professional and treating customers as instructed
• Delivering a well-informed service

Valet Job Requirements:

• Must have a valid driver's license
• Must carry a high school (or equivalent) diploma
• Must know and obey all traffic regulations
• Must have excellent hand-eye coordination
• Must have basic knowledge of customer service best practices
• Must be in excellent health and condition

521 7th St, San Francisco, CA 94103, USA