Valet Captain - The National

Coury Hospitality; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

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Job summary

Coury Hospitality is seeking a Valet Captain to support the Director of Operations in delivering 24/7 professional parking management. The role serves as the primary liaison for programs and initiatives that ensure top-tier guest service.

Responsibilities include daily/weekly/monthly/annual reporting, coordinating with security, maintaining front-drive operations, and ensuring proper equipment and key management. A strong emphasis on customer relations and teamwork is required.

Qualifications

• High School Diploma or GED required.
• 1–2 years of valet or professional parking experience.
• 2+ years in valet or parking role.
• Valid driver's license.

Responsibilities

• Organize parking management processes for managers.
• Adhere to contractual requirements between client and management.
• Prepare daily, weekly, monthly, and annual reports.
• Serve as liaison to patrons and clients.
• Assist property security with police and emergency communications.
• Maintain valet system accuracy in Flash Valet.
• Oversee front drive operations and car rotation.
• Ensure cleanliness and restocking of front drive area.
• Manage tools, assets, and tech equipment, and report orders.
• Conduct daily key and garage audits; verify ticketing accuracy.
• Review radio logs; ensure sign-in/sign-out compliance.
• Issue key tags to residents and supervise guest parking retrieval.
• Maintain a friendly, professional atmosphere and address customer needs promptly.
• Perform other related duties as assigned.

Skills

Microsoft Office

Customer Service

Coaching

Team Building

Communication

Policy Interpretation

Urgency & Timeliness

Multi-tasking

Independent Work

Education

High School Diploma or GED

Valet/ Parking experience 1-2 yrs

Valet/Parking 2+ yrs

Valid Driver’s License

Tools

MS Office

Job description

Department: Valet

Reports to: Director of Operations/Valet Manager

Status: Non-exempt

Position Summary

TheValet Captainsupports the Director of Operations with complete oversight and directives to ensure 24/7 professional parking management. This position will act as the main line of support for the programs and initiatives that curate superior customer service for the public and guests.

Responsibilities

• Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between our client and General Manager.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Serve as a liaison to parking patrons and various clientele impacted by the property’s operations.
• Aid and assist the company property security team with communications with and to the local police department and emergency management teams regarding operations.
• Review Flash Valet to ensure all valet curators are signed in and marking all parked and pulled
• cars appropriately in the flash valet system.
• Oversee and maintain the parking lane is being managed effectively. All cars are to be pulled.
• to the front and ensure proper rotation of who is parking/pulling cars.
• responsible for the maintenance and upkeep of the front drive. This includes but is not limited to picking up trash, restocking water, and emptying trash.
• Check all tools, assets, and technology are secured, clean, and charged. Verify that all shifts have the required luggage and valet tags, and the stand is kept orderly. If items need to be ordered, they must report to their manager.
• Perform a daily key and garage audit to ensure all keys are being managed properly and that all
• cars are being parked appropriately and tickets are being marked correctly by the valet
• attendants.
• Review radio logs to verify that all curators are signing in and out for radios each day and
• Make sure radios are accounted for at the beginning and end of their shifts.
• Supervisors are responsible for issuing key tags to new apartment residents on duty, you stay organized by ensuring proper key handling and that guests' vehicles are always parked and retrieved with the utmost care
• Maintaining a friendly and professional atmosphere is important to you, and whenever customers voice their needs or concerns, you always resolve them promptly
• Additional related duties as assigned.

Education And Experience

• High School Diploma or GED required.
• 1-2 years of Valet or Professional Parking experience
• 2+ years in Valet and/or Parking role.
• Valid Driver’s License

Knowledge Skill and Abilities

• Proficient in all Microsoft Office programs including Word, Excel, and PowerPoint.
• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges
• Work with a positive and professional demeanor
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 4-hours in length.
• Running up to 500 yards, up to 50+ times a day or more.
• Entering and exiting customers’ vehicles up to 50 or more times daily
• Willing to work outside in all types of weather. Shifts will not be canceled due to inclement weather

Required Personal Protective Equipment

• Comfortable, closed-toe, non-skid shoes.
• A clean driving record and have reached nineteenth (19th) birthday
• With no more than one moving violation over a 2-year period
• Must pass annual MVR screen