Porter

Royal Auto Group Of San Francisco; San Francisco (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Royal Auto Group Of San Francisco is seeking a reliable and customer-oriented Valet Attendant / Customer Service Representative to join their team. You will be the first point of contact for guests, providing exceptional service from the moment they arrive. Responsibilities include safely handling vehicles, maintaining the parking facility, and assisting guests with their needs.

The ideal candidate possesses a valid driver's license, excellent communication skills, and the ability to work in a fast-paced environment. Flexibility for weekends and holidays is required.

Qualifications

• Ability to stand for extended periods of time and lift up to 50 pounds.
• Flexibility to work weekends, holidays, and evenings as needed.

Responsibilities

• Greet guests warmly as they arrive, ensuring a friendly and welcoming atmosphere.
• Safely drive and park guests' vehicles in designated parking areas.
• Conduct brief inspections of vehicles for existing damages before parking.
• Keep the parking area and valet booth clean and presentable at all times.
• Assist guests with disabilities or special needs, ensuring their vehicles are parked in designated areas.

Skills

Excellent communication and customer service skills

Ability to work in a fast-paced environment

Valid driver's license and clean driving record

Ability to drive both manual and automatic transmission vehicles

Education

High school diploma or equivalent

Job description

We are seeking a reliable and customer-oriented Valet Attendant / Customer Service Representative to join our team. In this role, you will be the first point of contact for our guests, providing them with exceptional service from the moment they arrive. Your responsibilities will include safely handling vehicles, ensuring the parking facility is well‑maintained, and assisting guests with any needs they may have.

Key Responsibilities

Customer Service

• Greet guests warmly as they arrive, ensuring a friendly and welcoming atmosphere.
• Answer questions and provide information about parking rates and facility locations.

Vehicle Handling

• Safely drive and park guests' vehicles in designated parking areas.
• Retrieve vehicles quickly and efficiently for guests upon request.
• Maintain an organized and secure system for managing vehicle keys.
• Provide pick‑up and drop‑off services for guests' vehicles to and from nearby hotels.

Safety and Security

• Conduct brief inspections of vehicles for existing damages before parking to avoid disputes.
• Follow all safety protocols and guidelines to prevent accidents and vehicle damage.
• Monitor the parking area to deter theft, vandalism, and ensure a safe environment.

Record Keeping

• Issue parking claim tickets to customers upon arrival.
• Document any incidents, damages, or complaints and report them to management.
• Keep track of available parking spaces to optimize utilization and ensure efficient service.

Facility Maintenance

• Keep the parking area and valet booth clean and presentable at all times.
• Regularly collect and dispose of garbage from the parking area and surrounding perimeter.
• Clean and restock restrooms, ensuring they are sanitary and well‑maintained.
• Report any maintenance or repair needs to management promptly.

Additional Responsibilities

• Assist guests with disabilities or special needs, ensuring their vehicles are parked in designated areas.
• Handle payments, including processing cash and credit card transactions, and issue receipts as required.
• Maintain a professional demeanor, including wearing a uniform, and provide exceptional customer service at all times.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Ability to drive both manual and automatic transmission vehicles.
• Excellent communication and customer service skills.
• Ability to work in a fast‑paced environment.
• Ability to stand for extended periods of time and lift up to 50 pounds.
• Flexibility to work weekends, holidays, and evenings as needed.

Preferred Qualifications

• Prior valet or parking experience.
• Knowledge of local attractions and restaurants.
• Experience handling cash and credit card transactions.

Physical Demands: The Valet will be required to stand for extended periods of time, lift up to 50 pounds, and drive both manual and automatic transmission vehicles.

Work Environment: The Valet will work in a fast‑paced environment and will be exposed to outdoor weather conditions.