Usher/Ticket Taker

asmglobal; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in Jacksonville, FL, seeks an Usher/Ticket Taker for the Legends Center for the Performing Arts and Ritz Theatre. The role covers patron entrance, seating, and guest services during all events, with a focus on accuracy and customer care.

Ideal candidates have prior customer service experience, excellent communication, and reliability. This part-time, hourly position requires flexibility for event schedules and varying shifts.

Qualifications

• Must have excellent customer service and interpersonal skills.
• Must have strong communication skills.
• Must have attention to detail and strong hand-eye coordination.
• Must have access to internet by computer or smart phone to access monthly schedule.

Responsibilities

• Require each person entering the facility to have a valid ticket or credentials.
• Examine patron's ticket for accuracy of date, proper facility and show time.
• Maintain position on post, taking tickets at a pace to keep patrons steadily moving into the facility.
• Utilize scanning equipment to process patron tickets and count ticket stubs received as necessary.
• Direct patrons to their assigned seating area.
• Provide assistance with emergency procedures as necessary.
• Other duties may be assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Internet access

Education

One-year prior experience in customer service preferred

Job description

POSITION: Usher/Ticket Taker

DEPARTMENT: Events

FLSA STATUS: Hourly/Part-Time/Non-Exempt

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Usher/Ticket Taker for Legends Global. Responsible for patron entrance, seating, and guest services during all events of the Jacksonville Center for the Performing Arts and Ritz Theatre and Museum.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Require each person entering the facility to have a valid ticket or credentials.
• Examine patron's ticket for accuracy of date, proper facility and show time.
• Maintain position on post, taking tickets at a pace to keep patrons steadily moving into the facility.
• Utilize scanning equipment to process patron tickets and count ticket stubs received as necessary.
• Direct patrons to their assigned seating area.
• Provide assistance with emergency procedures as necessary.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have excellent customer service and interpersonal skills
• Must have strong communication skills
• Must have attention to detail and strong hand-eye coordination
• Must have access to internet by computer or smart phone to access monthly schedule.

EDUCATION AND/OR EXPERIENCE

• One-year prior experience in customer service preferred

WORKING CONDITIONS

The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• High noise level
• Exposure to the weather conditions
• Restricted lighting

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Ability to stand for long periods of time required.
• Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting.
• Constant reaching, standing, walking and stooping
• Occasional lifting and carrying up to 20 lbs.
• Performing work through repetitive eye/hand coordination

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.