Usher/Ticket Taker

ASM Global-SMG; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in Jacksonville, FL seeks an Usher/Ticket Taker for events at the Jacksonville Center for the Performing Arts and Ritz Theatre and Museum. You will welcome guests, check tickets, guide seating, and assist with emergency procedures during all performances.

This is a part-time, hourly position requiring excellent customer service, strong communication skills, and reliability. Prior customer service experience is preferred; access to internet is needed to view the monthly schedule.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication skills.
• Attention to detail and strong hand-eye coordination.
• Access to internet by computer or smartphone to view monthly schedule.

Responsibilities

• Require each person entering the facility to have a valid ticket or credentials.
• Examine patron’s ticket for accuracy of date, proper facility and show time.
• Maintain position on post, taking tickets at a pace to keep patrons steadily moving into the facility.
• Utilize scanning equipment to process patron tickets and count ticket stubs received as necessary.
• Direct patrons to their assigned seating area.
• Provide assistance with emergency procedures as necessary.
• Other duties may be assigned.

Skills

Customer service

Communication

Attention to detail

Internet access

Job description

POSITION: Usher/Ticket Taker

DEPARTMENT: Events

FLSA STATUS: Hourly/Part-Time/Non-Exempt

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Usher/Ticket Taker for Legends Global.

Responsible for patron entrance, seating, and guest services during all events of the Jacksonville Center for the Performing Arts and Ritz Theatre and Museum.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Require each person entering the facility to have a valid ticket or credentials.
• Examine patron’s ticket for accuracy of date, proper facility and show time.
• Maintain position on post, taking tickets at a pace to keep patrons steadily moving into the facility.
• Utilize scanning equipment to process patron tickets and count ticket stubs received as necessary.
• Direct patrons to their assigned seating area.
• Provide assistance with emergency procedures as necessary.
• Other duties may be assigned.

QUALIFICATIONS

• Must have excellent customer service and interpersonal skills
• Must have strong communication skills
• Must have attention to detail and strong hand-eye coordination
• Must have access to internet by computer or smart phone to access monthly schedule.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

One-year prior experience in customer service preferred.

WORKING CONDITIONS

• High noise level
• Exposure to the weather conditions
• Restricted lighting

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Ability to stand for long periods of time required. Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting. Constant reaching, standing, walking and stooping Occasional lifting and carrying up to 20 lbs. Performing work through repetitive eye/hand coordination.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.