Guest Experience & To-Go Specialist

Primanti Bros. Restaurant & Bar; Allison Park (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Health insurance

Paid time off

Vision insurance

Job summary

Primanti Bros. Restaurant & Bar in Allison Park, PA seeks enthusiastic Greeters to welcome Fans and guide them to seating, orders, and To-Go service. You will create a friendly first impression, manage calls, and assist with take-out orders while maintaining a clean, organized greeting station.

The role emphasizes great hospitality, teamwork, and adherence to sanitation policies, with opportunities to grow within a beloved Pittsburgh staple.

Qualifications

• Ability to write and read the English language.
• Good communication skills, friendly, and people oriented.
• Enthusiastic, dependable, courteous, able to multitask.
• Possesses basic math skills.
• Able to operate POS system for transactions.

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean, and professional image.
• Provides a warm and welcoming greeting to each Fan including opening the door whenever possible.
• Answers the phone with the correct greeting and within 3 rings.
• Handles take-out and call-in orders, rings order, packages in appropriate containers. Educates Fans on retail items and keeps greeting station and retail areas well stocked.
• Ensure an exceptional To-Go experience for every Fan, this may include delivering food to fans in our restaurant parking lot as needed.
• Seats Fans immediately in a table or booth that is comfortable for them, while following the Floor Chart.
• Uses a wait management system to manage the flow of the restaurant while on a Wait.
• Attends to Fans with small children – provides a Kid’s Pack, highchair, sling or booster as needed, or with any specific requests that would make them more comfortable.
• Checks restrooms for cleanliness and supplies every 20 minutes.
• Possesses proficient knowledge of the menu.
• Runs food from the Expo area and pre-buses tables as needed.
• Busses and cleans tables and booths as needed.
• Communicates Fan questions or concerns to Coaches as appropriate.
• Balances cash drawer as needed.
• Adheres to all safety and sanitation policies and procedures throughout shift.
• Completes the opening, shift change, and closing checklists found in multi-colored wall units as well as weekly and monthly cleaning tasks.
• Performs other duties as needed per Coach request.

Skills

English literacy

Communication skills

Customer service

Multitasking

POS system

Job description

Primanti Bros. Restaurant & Bar in Allison Park, PA seeks enthusiastic Greeters to welcome Fans and guide them to seating, orders, and To-Go service. You will create a friendly first impression, manage calls, and assist with take-out orders while maintaining a clean, organized greeting station.

The role emphasizes great hospitality, teamwork, and adherence to sanitation policies, with opportunities to grow within a beloved Pittsburgh staple.