To-Go & Guest Experience Specialist — Flexible Scheduling

Primanti Bros. Restaurant & Bar; Homestead (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Health insurance

Paid time off

Vision insurance

Job summary

Primanti Bros. Restaurant & Bar is seeking friendly Greeters to welcome Fans, manage seating, and support To-Go service in a fast-paced Pittsburgh-area restaurant.

You will greet guests, answer calls, manage take-out orders, and help maintain a clean, welcoming dining area. You will contribute to a positive guest experience, assist with seating, and collaborate with Coaches to ensure smooth operations and accurate orders.

Qualifications

• Ability to write and read the English language.
• Good communication skills, friendly, and people oriented.
• Enthusiastic, dependable, courteous, able to multitask.
• Possesses basic math skills.
• Able to operate POS system for transactions.

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean, and professional image.
• Provides a warm and welcoming greeting to each Fan including opening the door.
• Answers the phone with the correct greeting and within 3 rings.
• Handles take-out and call-in orders, educates Fans on retail items and keeps greeting station stocked.
• Ensure an exceptional To-Go experience for every Fan, including possible parking lot deliveries.
• Seats Fans immediately following the Floor Chart.
• Uses a wait management system to manage the flow of the restaurant during waits.
• Attends to Fans with small children, provides Kid’s Pack, highchair, sling or booster as needed.
• Checks restrooms for cleanliness and supplies every 20 minutes.
• Possesses proficient knowledge of the menu.
• Runs food from the Expo area and pre-buses tables as needed.
• Busses and cleans tables and booths as needed.
• Communicates Fan questions or concerns to Coaches as appropriate.
• Balances cash drawer as needed.
• Adheres to all safety and sanitation policies and procedures throughout shift.
• Completes opening, shift change, and closing checklists and monthly cleaning tasks.

Skills

English literacy

Communication skills

Multitasking

Customer service

POS operations

Tools

POS system

Job description

Primanti Bros. Restaurant & Bar is seeking friendly Greeters to welcome Fans, manage seating, and support To-Go service in a fast-paced Pittsburgh-area restaurant.

You will greet guests, answer calls, manage take-out orders, and help maintain a clean, welcoming dining area. You will contribute to a positive guest experience, assist with seating, and collaborate with Coaches to ensure smooth operations and accurate orders.