Guest Experience Ticketing Specialist - Part Time

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 17,000 - 24,000; Part time

Job summary

Dollywood's DreamMore Resort & Spa is seeking a part-time seasonal Ticketing Host to greet guests and deliver exceptional service. The role requires basic computer skills, ticketing-system experience, and a minimum of one year in ticket sales or the ability to pass relevant tests.

Responsibilities include handling cash and deposits, managing ticket transactions, maintaining a neat work area, and completing required paperwork while ensuring guest satisfaction in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Basic computer knowledge and typing ability.
• Minimum 1 year of ticket selling experience or ability to pass math and typing tests (25 wpm+).
• Employment contingent on onboarding, background and drug screening.

Responsibilities

• Greet guests and provide friendly, high-quality service.
• Handle ticket sales, including opening/closing procedures and cash handling.
• Know all tickets available and close sales when appropriate.
• Use the ticketing system to process transactions.
• Maintain a clean, professional work area and complete required paperwork.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Dollywood's DreamMore Resort & Spa is seeking a part-time seasonal Ticketing Host to greet guests and deliver exceptional service. The role requires basic computer skills, ticketing-system experience, and a minimum of one year in ticket sales or the ability to pass relevant tests.

Responsibilities include handling cash and deposits, managing ticket transactions, maintaining a neat work area, and completing required paperwork while ensuring guest satisfaction in a fast-paced environment.