Group Visit Concierge & Reservations Specialist

Great Lakes Science Center; Cleveland (OH); On-site; USD 41,000 - 47,000; Full time

Job summary

Great Lakes Science Center in Cleveland is seeking a Reservations Coordinator to be the front line for group visits, field trips and camps. You'll answer inquiries, book visits, process payments, and prepare welcome materials for arrivals onsite and by phone/email.

This onsite, in-person role requires excellent customer service, strong communication, and comfort with reservation software. You will coordinate with box office and staff to ensure a smooth guest experience and accurate headcounts.

Qualifications

• Experience in customer service required.
• Experience with reservations or ticketing is preferred.
• Ability to communicate clearly by phone and email.
• Detail-oriented and able to work in a fast-paced environment.

Responsibilities

• Deliver courteous customer service and manage guest expectations.
• Respond to inquiries about group visits and programs.
• Make reservations, registrations and process payments.
• Prepare welcome emails, greet sheets and schedules for arrivals.
• Coordinate day-of changes with box office and staff.
• Greet groups on arrival and verify headcounts.

Skills

Customer focus

Excellent communication

Professional demeanor

Computer literacy

On-site service

Tools

Reservation software

Job description

Great Lakes Science Center in Cleveland is seeking a Reservations Coordinator to be the front line for group visits, field trips and camps. You'll answer inquiries, book visits, process payments, and prepare welcome materials for arrivals onsite and by phone/email.

This onsite, in-person role requires excellent customer service, strong communication, and comfort with reservation software. You will coordinate with box office and staff to ensure a smooth guest experience and accurate headcounts.