Guest Experience Team Member (Service Desk)

Paul Mitchell Schools; Costa Mesa (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Paul Mitchell The School Costa Mesa is seeking a Guest Experience Team Member to support a welcoming, efficient guest experience in our clinic. You will handle front-of-house tasks, assist with guest flow and service execution, and maintain a guest-ready environment that reflects PMTS brand standards.

The ideal candidate has sales and guest service experience, strong communication, teamwork, and a professional demeanor.

Qualifications

• Experience in guest service.
• Strong communication and customer service skills.
• Ability to work in a fast-paced retail/clinic environment.

Responsibilities

• Provide front-of-house support and a welcoming guest experience.
• Assist with guest flow and service execution to ensure smooth operations.
• Maintain a guest-ready environment reflecting PMTS brand and standards.

Skills

Guest service

Communication

Organization

Teamwork

Cash handling

Phone handling

Retail sales

References available

Job description

Paul Mitchell The School Costa Mesa is seeking a qualified Guest Experience Team Member to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Guest Experience Team Member Role

The Guest Experience Team Member supports a smooth, welcoming, and efficient guest experience in the clinic. This role provides front-of-house support, assists with guest flow and service execution, and helps maintain a guest-ready environment that reflects PMTS brand and service standards. This position does not provide instruction, evaluate Future Professional skills, or enforce academic or sanitation compliance.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls preferred

Paul Mitchell The School Costa Mesa is an equal opportunity employer.

NOTICE OF NON-DISCRIMINATION

Paul Mitchell the School Costa Mesa ("School") does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.

About

Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both. The School's Title IX Coordinator is:

Ashley DuBrock, 3309 Hyland Ave, Suite J, Costa Mesa, CA 92626, [e-mail],and 7145468786 ext 1408

The School's Protected Class Non-Discrimination Policy and Grievance Procedures can be located here [LINK TO POLICY AND PROCEDURES].

To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods (telephone, email, or in person at their office).

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act

The School's Campus Crime and Security Report (also known as the Annual Security Report), includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees. It is available at Campus Safety Link. A paper copy is available upon request.