Guest Experience Team Member (FT&PT)

Wills Group; Frederick, Northern (MD, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Free coffee

Discounts on fresh food and car washes

Paid Time Off up to 3 weeks (full-time

8 paid holidays with bonus pay

100% Tuition reimbursement; GED & cert

Job summary

Dash In is seeking a Guest Experience Team Member in Prince Frederick, MD. Join a fast-paced, 24/7 retail concept focused on high-quality food service and elevated guest experience. Full-time or part-time roles available, with a pay rate of $15.50–$18.00 per hour plus overnight shift premium.

Ideal candidates will have a high school diploma or GED, retail customer service experience, and flexibility to work various shifts. Background checks and drug screening are required.

Qualifications

• High School Diploma or GED or willingness to complete company-paid GED program.
• 1 year of retail customer service experience (preferred).
• Flexibility to work days, nights, overnights, and weekends.
• Authorized to work in the United States and 18 years of age or older.
• Successful completion of background check and drug screening.

Responsibilities

• Deliver outstanding service to guests with a smile; manage transactions accurately.
• Keep shelves and displays stocked and organized for easy access.
• Maintain a pristine store, including interior, exterior, restrooms, and parking areas.

Skills

Customer service

Teamwork

Flexibility

Education

High School Diploma or GED

ServSafe certification

Tools

POS software

Job description

Join the Dash In Team as a Guest Experience Team Member!

Role: Guest Experience Team Member
Location: Dash In - Prince Frederick, MD
Status: Full-time or Part-time
Pay Rate: $15.50-$18.00 per hour (+$1/hr. overnight)

Who We Are

Dash In is more than a convenience store - it's a community-focused brand that’s part of the Wills Group family. With over 50 locations across the Mid-Atlantic, Dash In combines high-quality food, fuel, and retail services to create a one-stop destination for our guests. From freshly prepared food to top-tier customer service, we aim to redefine what a convenience store can be.

We are proud to be Great Place to Work Certified and recognized as Fortune's Best Workplace in Retail, reflecting our commitment to creating an exceptional environment for our team members and guests alike. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do!

What You’ll Do

Dash In is redefining convenience with an innovative concept focused on high-quality food service and an elevated guest experience in a dynamic 24/7 retail environment. If you love variety, teamwork, and making a difference for every guest, Dash In is the place for you!

• Deliver Outstanding Service: Assist guests with a smile, manage transactions accurately, and project a positive image of Dash In.
• Keep Things Stocked: Restock shelves and displays, ensuring products are organized and accessible.
• Maintain a Pristine Store: Sweep, mop, and clean both the interior and exterior, including restrooms, parking lots, and trash areas.
• Support the Team: Step in where needed, from cashiering to porter services, to ensure a seamless guest experience.
• Handle Cash with Care: Follow company policies for accurate cash handling and recording.

What We're Looking For

• High School Diploma or GED (or the ability to complete our company-paid GED program)
• 1 year of retail customer service experience (preferred)
• Flexibility to work days, nights, overnights, and weekends
• Authorized to work in the United States and 18 years of age or older
• Successful completion of background check and drug screening

Ideal Candidates Will Also Have

• Active ServSafe certification, or a similar qualification
• Tech-savviness, including familiarity with POS software

Benefits and Perks

For Part-Time Employees

• 500 LIFE Balance Account: Dash In contributes annually for eligible healthcare expenses.
• Education: GED completion program for sales associates.

For Full-Time Employees

• Paid Time Off: Up to 3 weeks of PTO, including vacation, sick leave, and personal days PLUS 8 holidays with bonus pay and 2 paid service days per year.
• Education & Development: 100% Tuition reimbursement, development programs, certificate program assistance, and GED completion program.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, short and long-term disability coverage.
• Financial Well-being: Employer 401(k) match up to 7%.
• Perks: Free coffee, fountain beverages, and discounts on fresh food and car washes.
• Discounts: Exclusive discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

Dash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.