Guest Experience Team Leader - Service & Engagement

Roundel; Michigan; On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Employee discount

401(k)

Paid time off

Job summary

Target is seeking a Service and Engagement Team Leader in Michigan to drive guest experience and lead a team of frontline associates. You will manage daily store operations, coach teammates, and ensure shopping is quick, friendly, and accurate.

The role requires strong communication, flexibility, and a willingness to work varied shifts, including nights and holidays. This is a full‑time, on‑site position with competitive benefits.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years of age or older.
• Retail experience is preferred but not required.
• Strong communication and leadership abilities are essential.
• Ability to work a flexible schedule including nights and holidays.

Responsibilities

• Deliver guest experience commitments to create an easy, inspiring, friendly environment.
• Lead a team of hourly employees and ensure consistent operations.
• Plan daily/weekly workloads to meet store goals and staffing needs.
• Respond to guest concerns and de‑escalate issues as needed.

Skills

Customer service

Communication

Team leadership

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Cash handling

POS systems

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader in Michigan to drive guest experience and lead a team of frontline associates. You will manage daily store operations, coach teammates, and ensure shopping is quick, friendly, and accurate.

The role requires strong communication, flexibility, and a willingness to work varied shifts, including nights and holidays. This is a full‑time, on‑site position with competitive benefits.