Guest Experience Team Leader - Elevate Service & Loyalty

Target; Winter Haven (FL); On-site; USD 29,000 - 48,000; Full time

Job summary

Target in Winter Haven, FL is hiring a Service and Engagement Team Leader. You will guide Guest Advocates and Front of Store Attendants to deliver a consistent guest experience while supporting store operations.

The role requires strong communication, leadership, and the ability to work in a fast-paced retail environment; benefits include health coverage, 401(k), and paid time off. This is a full-time position with varied shifts.

Qualifications

• You enjoy interacting and helping others—guests and team members.
• You thrive in a fast-paced, active environment that requires teamwork, flexibility, and problem solving.
• You are open to a variable schedule with nights, weekends, and holidays.

Responsibilities

• Deliver guest experience commitments and friendly service.
• Lead a team to meet guest experience commitments and store operations.
• Develop and coach team members, including training and onboarding.
• Plan daily/weekly workloads to meet store sales goals and guest engagement.
• Oversee drive-up, pick-up and other digital guest services as needed.

Skills

Guest service

Team leadership

Flexibility

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register operations

Job description

Target in Winter Haven, FL is hiring a Service and Engagement Team Leader. You will guide Guest Advocates and Front of Store Attendants to deliver a consistent guest experience while supporting store operations.

The role requires strong communication, leadership, and the ability to work in a fast-paced retail environment; benefits include health coverage, 401(k), and paid time off. This is a full-time position with varied shifts.