Guest Experience Team Leader

Target; Independence (MO); On-site; USD 30,000 - 51,000; Full time

Job summary

Target in Independence, Missouri is seeking a Service and Engagement Team Leader to guide guest experience and store operations. You will lead a team of hourly associates, train staff, and drive guest loyalty through excellent service.

Responsibilities include delivering on Target's guest experience commitments, managing daily workload, and coaching team members to meet sales and service goals while upholding safety and compliance standards.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait time,friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs toensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.

Education

High school diploma or equivalent

Job description

Target in Independence, Missouri is seeking a Service and Engagement Team Leader to guide guest experience and store operations. You will lead a team of hourly associates, train staff, and drive guest loyalty through excellent service.

Responsibilities include delivering on Target's guest experience commitments, managing daily workload, and coaching team members to meet sales and service goals while upholding safety and compliance standards.