Guest Experience Supervisor & Training Lead

The Jones Center; Springdale (AR); On-site; USD 19,320 - 27,517; Full time

Job summary

The Jones Center in Springdale, AR is seeking a Guest Services Supervisor to lead guest experience and scheduling across programs and events. You will deploy staff, coordinate onboarding, and implement training plans to ensure exceptional service for visitors and members.

This role requires flexible hours, including evenings and weekends, and a customer‑oriented team player mindset. Strong organization and communication skills are essential.

Qualifications

• Must be well organized and detail oriented.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office and ability to learn new tech.

Responsibilities

• Oversee and coordinate guest experience and scheduling needs.
• Deploy guest experience associates to meet staffing needs.
• Train staff and implement a comprehensive guest services training plan.
• Create biweekly schedules and manage Welcome Desk and related roles.
• Develop onboarding materials and a volunteer ambassador program.
• Maintain training materials and standard operating procedures.
• Cover desks as needed and assist in cash handling procedures.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Teamwork

Education

High school diploma or equivalent

1+ year in a similar role

Tools

CRM software

Job description

The Jones Center in Springdale, AR is seeking a Guest Services Supervisor to lead guest experience and scheduling across programs and events. You will deploy staff, coordinate onboarding, and implement training plans to ensure exceptional service for visitors and members.

This role requires flexible hours, including evenings and weekends, and a customer‑oriented team player mindset. Strong organization and communication skills are essential.