Fitness and Wellness Coordinator

The Jones Center; Springdale (AR); On-site; USD 51,577,344 - 54,442,752; Full time

Job summary

The Jones Center, located in Springdale, AR, seeks a Fitness and Wellness Coordinator to lead fitness programs, supervise staff and contracted instructors, and drive member engagement. The role reports to the Fitness and Personal Training Manager and collaborates with the Programming Director and Guest Services.

Responsibilities include scheduling, staff training, policy development, equipment maintenance, and delivering 10 hours of group exercise weekly.

Qualifications

• Excellent communication and interpersonal skills.
• Strong leadership and team management experience.
• Customer service orientation with members in mind.
• Ability to work independently and stay organized.
• Spanish helpful but not required; proficiency is a plus.
• Proficient with Microsoft Excel, Word and Outlook.

Responsibilities

• Coordinate group fitness programs, schedule instructors, and oversee delivery.
• Train, supervise, and educate fitness center staff and members.
• Recruit group exercise staff and ensure safety protocols are followed.
• Develop policies and procedures for group exercise classes.
• Maintain equipment, cleanliness, and safety standards.
• Lead the Club 55 program and manage fitness events.
• Teach 10 hours of group exercise per week.

Skills

Communication skills

Leadership

Customer service

Problem-solving

Spanish helpful

MS Office

Education

Bachelor’s degree in exercise science or kinesiology

Fitness instructor certification (where applicable)

Tools

Excel

Word

Outlook

Job description

• Location 922 East Emma Avenue, Springdale, AR, 72764, United States
• Base Pay $18.00 - $19.00 / Hour
• Employee Type FT Non-Exempt

About JONES CENTER

For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansas—a place where everyone can learn, play, and thrive together. With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability. Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.

Job Summary

The Fitness and Wellness Coordinator will create and support a team culture that drives operational excellence and delivers superior experience. The role is responsible for overseeing and coordinating fitness programs, fitness center staff, and contract fitness instructors. This position reports to the Fitness and Personal Training Manager and works collaboratively with the Programming Director, Recreation staff and Guest Services staff. The Fitness and Wellness Coordinator is goal-oriented, results-driven, eager to interact with members, and excited to develop and manage a team of high-performing talent. Duties include coordinating all fitness-related programs and events, assisting with member retention programs, and providing direction and instruction to staff involved in monitoring fitness center users.

The position requires flexible working hours, possibly including evenings and weekends. Due to peak-season demand, vacation requests are generally not approved in January. This position has been identified as a 'Safety Sensitive' position.

Main Responsibilities

• Coordinate group fitness programs, schedule instructors, and oversee the delivery of programs.
• Collaborate with the Fitness and Personal Training Manager and Guest Services to help train, supervise, and educate fitness center staff and members.
• Recruit group exercise staff and instruct them in the safe use of equipment and in accepted exercise protocols for various program participants.
• Recruit and supervise student workers, providing realistic and helpful fitness and education experiences and the opportunity to interact with program participants.
• Work with the department’s manager and director to develop policies and procedures for group exercise classes.
• Regularly update knowledge of health education practices, nutrition, and exercise, and stay familiar with the latest fitness trends.
• Oversee maintenance of fitness equipment and ensure the center meets standards for cleanliness, safety, and security.
• Communicate and implement Jones Center policies and procedures to team members and encourage staff to work as a team and be productive.
• Communicate effectively by holding check-ins and individual meetings with all key group exercise personnel.
• Create team accountability through structured timelines, action plans, and required documentation.
• Achieve monthly and annual department financial goals by strategically planning weekly activities in alignment with department objectives and initiatives.
• Ensure all fitness center staff are adequately trained and prepared for emergencies.
• Oversee fitness events like the Indoor Triathlon or Pickle-looza Pickleball Tournament.
• Teach 10 hours of group exercise per week.
• Manage and facilitate the Club 55 program, including both onsite meetings and offsite field trips and activities.

Additional Responsibilities

• Able to perform other general duties and special projects as assigned.

Requirements

Minimum Qualifications

Required Skills and Abilities

• Excellent communication skills.
• A motivated and enthusiastic team player.
• Excellent interpersonal and customer service skills.
• Excellent prioritization and problem-solving skills.
• A valid driver's license and a good driving record are required.
• Must work independently with little supervision and be flexible with job responsibilities.
• Leadership and team management skills.
• Ability to speak Spanish helpful but not required.
• Basic Microsoft Skills-Excel, Word, Outlook

Education, Training, and Experience

• Bachelor’s degree from an accredited exercise science, kinesiology, or related program. Certification as a fitness instructor is required where applicable. If certified, must maintain certification.
• Experience in the fitness industry and leading employees in a work environment.
• Minimum of 2 years of verifiable supervisory experience preferred. Must achieve and maintain appropriate exercise certifications needed to direct and supervise patrons and students.
• Excellent communication and interpersonal skills, able to work with varied groups. Must have strong organizational skills.

Physical Requirements

• Ability to remain stationary, occasionally standing or sitting for prolonged periods.
• Ability to lift 25-50 pounds occasionally.
• This position is designated as Safety Sensitive under Arkansas law (Ark. Code Ann. § 11-14-102). Team members must remain alert and free from impairment by alcohol, drugs, or any controlled substance while performing job duties. Team members taking any medication or substance, prescribed or otherwise, that may impair alertness, attention, or judgment must notify their supervisor before beginning their shift. This position is subject to drug and alcohol testing in accordance with organizational policy.