Guest Experience Operations Lead

The Momentary; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

The Momentary, Bentonville, AR, seeks a Supervisor, Guest Experience Operations to support Crystal Bridges' guest experience. This on-site role supervises Guest Experience Associates, ensures safety, staff training, and policy adherence while delivering exceptional visitor service.

Responsibilities include planning daily operations, coordinating schedules, managing communications across departments, training, and using Tessitura for ticketing.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Driver’s license required.
• Minimum two years of supervisory experience in customer service.

Responsibilities

• Oversee daily Guest Experience operations ensuring excellent guest engagement.
• Plan daily operations, edit materials, and coordinate events involving the Guest Experience Department.
• Create and maintain rotation schedules and onboarding processes.
• Train and develop Guest Experience Associates; conduct annual reviews and coaching.
• Coordinate with other departments and manage communications and training.

Skills

Leadership

Customer service

Team management

Communication

Multitasking

Punctuality

Education

High School Diploma or GED

Associate degree

Tools

Tessitura

Cash register system

Scanners

Quest tablets

Radios

Job description

The Momentary, Bentonville, AR, seeks a Supervisor, Guest Experience Operations to support Crystal Bridges' guest experience. This on-site role supervises Guest Experience Associates, ensures safety, staff training, and policy adherence while delivering exceptional visitor service.

Responsibilities include planning daily operations, coordinating schedules, managing communications across departments, training, and using Tessitura for ticketing.