Part-Time Guest Experience Specialist

The Jones Center; Springdale (AR); On-site; USD 20,664 - 24,796; Part time

Job summary

The Jones Center in Springdale, AR is seeking a part-time Customer Service Associate to ensure excellent guest experiences across the Gym, Ice Rink, Basketball court, and Fitness Center. The role requires flexible hours, including evenings and weekends, and a team-oriented approach.

You will welcome guests, answer inquiries, process check-ins and payments, and help maintain safety and facility standards. Prior customer service experience and knowledge of Vagaro are preferred.

Qualifications

• Minimum high school diploma or equivalent.
• At least 2 years of customer service experience.
• Knowledge of Vagaro is preferred.

Responsibilities

• Greet guests and respond to inquiries in person or by phone.
• Operate the telephone system and route questions to the right team.
• Monitor entry, safety, and fees in assigned areas; ensure policy compliance.
• Maintain equipment logs and report maintenance needs promptly.

Skills

Customer service

Communication

Teamwork

Education

High School or equivalent

Tools

Vagaro

Job description

The Jones Center in Springdale, AR is seeking a part-time Customer Service Associate to ensure excellent guest experiences across the Gym, Ice Rink, Basketball court, and Fitness Center. The role requires flexible hours, including evenings and weekends, and a team-oriented approach.

You will welcome guests, answer inquiries, process check-ins and payments, and help maintain safety and facility standards. Prior customer service experience and knowledge of Vagaro are preferred.