Guest Experience Supervisor - Restaurant

Heritage-Hotels-and-Resorts; Cañon (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Free meals

Free parking

Job summary

Heritage Hotels & Resorts is seeking a Restaurant Supervisor in Taos, NM, to lead front-of-house service and uphold hospitality standards. You will guide the dining room flow, support the team, and ensure guest satisfaction during busy shifts.

Ideal candidates have leadership experience in hospitality, strong guest service skills, and familiarity with POS systems. This role offers competitive pay, benefits, and opportunities for growth within our New Mexico properties.

Qualifications

• Experience leading restaurant or hospitality teams.
• Ability to train and develop team members.
• Proven ability to resolve guest concerns professionally.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Lead front-of-house staff to ensure smooth service.
• Train, coach, and develop team members.
• Oversee floor operations: tables, pacing, guest flow.
• Monitor guest satisfaction and address concerns.
• Assist with opening/closing, checklists completion.
• Maintain compliance with health, safety standards.
• Collaborate with kitchen and bar teams for service accuracy.
• Assist with inventory and cash-out procedures.
• Support policy implementation and pre-shift meetings.

Skills

Front-of-house leadership

Guest service

Staff training

Communication

Multitasking

Tools

POS systems

Cash handling procedures

Job description

Heritage Hotels & Resorts is seeking a Restaurant Supervisor in Taos, NM, to lead front-of-house service and uphold hospitality standards. You will guide the dining room flow, support the team, and ensure guest satisfaction during busy shifts.

Ideal candidates have leadership experience in hospitality, strong guest service skills, and familiarity with POS systems. This role offers competitive pay, benefits, and opportunities for growth within our New Mexico properties.