Front of House Leader for Events & Dining

Heritage Hotels & Resorts, Inc.; Taos (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match (25%)

Employee discounts

Complimentary meals during shifts

Free employee parking

Paid maternity/paternity leave

Heritage Cares employee assistance

Job summary

Heritage Hotels & Resorts, Inc. in Taos, NM, is seeking a Floor Supervisor for Old Martinez Hall.

You will provide hands-on leadership across the restaurant, bar, lounge and event service areas, ensuring seamless service and guest experiences while coordinating with the Executive Chef/Partner. You will oversee Front of House staffing, support beverage operations and service flow, and mentor bartenders, servers and service staff.

Responsibilities

• Provide active, hands-on leadership across restaurant, bar, lounge and event service operations.
• Lead Front of House teams during regular service and events, providing real-time direction, coaching and support.
• Monitor staffing, guest flow and service pacing, adjusting assignments as needed to maintain smooth and efficient operations.
• Oversee bar and beverage operations, food expediting and event service to ensure consistent execution and established service standards.
• Serve as a primary point of contact for guest concerns and service recovery, resolving issues promptly and professionally.
• Support scheduling, recruitment, onboarding, training, work assignments and performance management for Front of House team members.
• Monitor beverage, liquor and operating supplies while supporting inventory controls, proper product storage and cost-control practices.
• Partner with culinary, banquet and operations teams to coordinate service and create a seamless guest experience.
• Ensure compliance with food safety, sanitation, responsible alcohol service and New Mexico Alcoholic Beverage Control requirements.
• Ensure opening, closing and shift procedures are completed accurately and consistently.

Job description

Heritage Hotels & Resorts, Inc. in Taos, NM, is seeking a Floor Supervisor for Old Martinez Hall.

You will provide hands-on leadership across the restaurant, bar, lounge and event service areas, ensuring seamless service and guest experiences while coordinating with the Executive Chef/Partner. You will oversee Front of House staffing, support beverage operations and service flow, and mentor bartenders, servers and service staff.