Front of House Supervisor – Guest Experience & Events

Heritage-Hotels-and-Resorts; Cañon (NM); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Complimentary meals

Free parking

Parental leave

Heritage Cares

Job summary

Heritage Hotels & Resorts in Taos, New Mexico, is seeking a Floor Supervisor to lead our restaurant, bar, lounge and event service teams at Old Martinez Hall. You will oversee Front of House execution under the Executive Chef/Chef Partner, coordinating staff and ensuring smooth service and guest satisfaction.

This role emphasizes hands-on leadership, staffing, training, and quick service recovery, with a focus on safety, beverage operations, and collaboration with culinary and operations teams.

Responsibilities

• Provide active, hands-on leadership across restaurant, bar, lounge and event service operations.
• Lead Front of House teams during regular service and events, providing real-time direction, coaching and support.
• Monitor staffing, guest flow and service pacing, adjusting assignments as needed to maintain smooth and efficient operations.
• Oversee bar and beverage operations, food expediting and event service to ensure consistent execution and established service standards.
• Serve as a primary point of contact for guest concerns and service recovery, resolving issues promptly and professionally.
• Support scheduling, recruitment, onboarding, training, work assignments and performance management for Front of House team members.
• Monitor beverage, liquor and operating supplies while supporting inventory controls, proper product storage and cost-control practices.
• Partner with culinary, banquet and operations teams to coordinate service and create a seamless guest experience.
• Ensure compliance with food safety, sanitation, responsible alcohol service and New Mexico Alcoholic Beverage Control requirements.
• Ensure opening, closing and shift procedures are completed accurately and consistently.

Job description

Heritage Hotels & Resorts in Taos, New Mexico, is seeking a Floor Supervisor to lead our restaurant, bar, lounge and event service teams at Old Martinez Hall. You will oversee Front of House execution under the Executive Chef/Chef Partner, coordinating staff and ensuring smooth service and guest satisfaction.

This role emphasizes hands-on leadership, staffing, training, and quick service recovery, with a focus on safety, beverage operations, and collaboration with culinary and operations teams.