Guest Experience Supervisor - Luxury Hotel Housekeeping

Spire Hospitality; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Early wage access

Medical, dental, vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short- & long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

The Redmont, Birmingham, part of Spire Hospitality, seeks a Housekeeping Supervisor to uphold pristine guest rooms and public areas. You will lead the Housekeeping Team and ensure guest satisfaction from arrival to departure.

Requirements include a high school diploma, at least 1 year in hotel housekeeping, prior supervisory experience, and proficiency with MS Outlook, Word and Excel; OSHA certification or knowledge is preferred. Spire Hospitality is an Equal Opportunity Employer.

Qualifications

• High school diploma or its equivalent.
• 1 year of experience in hotel housekeeping or related professional area preferred.
• Previous supervisory experience preferred.
• Confident utilizing MS Outlook, Word, and Excel.
• OSHA certification or equivalent knowledge of OSHA regulations.

Responsibilities

• Deliver best-in-class service to our guests and team members with engagement and thoughtfulness.
• Promptly address guest concerns and requests to ensure their satisfaction.
• Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in-room appliance functionality.
• Support the training of new team members while fostering strong, collaborative relationships within the housekeeping department.
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations.

Skills

MS Outlook

MS Word

MS Excel

Education

High school diploma or its equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

The Redmont, Birmingham, part of Spire Hospitality, seeks a Housekeeping Supervisor to uphold pristine guest rooms and public areas. You will lead the Housekeeping Team and ensure guest satisfaction from arrival to departure.

Requirements include a high school diploma, at least 1 year in hotel housekeeping, prior supervisory experience, and proficiency with MS Outlook, Word and Excel; OSHA certification or knowledge is preferred. Spire Hospitality is an Equal Opportunity Employer.