Guest Experience Supervisor – Luxury Front Desk

Four Seasons; Denver (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Hourly rate $26.00

Medical, dental, and vision insurance

Paid Time Off and Vacation Pay

401k participation with company</s>

Complimentary stays at Four Seasons

Discounted RTD Flex Pass

Complimentary shift meal

Complimentary cleaning of employee

uniforms

Job summary

Four Seasons Denver is seeking a Guest Experience Supervisor to oversee every facet of a guest’s stay, from pre-arrival anticipation to post-departure thanks to warm, personalized service. You will lead VIP guest management and concierge coordination while collaborating across departments to create memorable experiences.

The role requires luxury-hotel experience, Opera, and PBX proficiency, plus the ability to work mornings, evenings, weekends, and holidays in a 24/7 setting.

Qualifications

• 2+ years of luxury hotel experience in Front Desk, Guest Experience or Concierge.
• Experience in Concierge and PBX is highly preferred.
• Must have experience in Opera.
• Skilled active listening and problem solving.
• Open 24/7 availability including mornings, evenings, weekends, and holidays.

Responsibilities

• VIP Guest Management: maintain relationships with GEM and VIP guests and coordinate accommodations.
• Guest Relations/Concierge: respond to inquiries, arrange transportation, and coordinate cross-department efforts.
• Guest Experience Enhancement: implement recognition programs and pre-arrival communications.
• Problem Resolution: handle challenging situations with poise and a solution-oriented approach.
• Quality Assurance: regularly evaluate guest interactions to identify improvement opportunities.

Skills

Active listening

Problem solving

Flexible schedule

Tools

Opera

PBX

Job description

Four Seasons Denver is seeking a Guest Experience Supervisor to oversee every facet of a guest’s stay, from pre-arrival anticipation to post-departure thanks to warm, personalized service. You will lead VIP guest management and concierge coordination while collaborating across departments to create memorable experiences.

The role requires luxury-hotel experience, Opera, and PBX proficiency, plus the ability to work mornings, evenings, weekends, and holidays in a 24/7 setting.