Overnight VIP Guest Experience Supervisor

Four Seasons Hotels Ltd; Denver (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Hourly rate $26.00

Medical, dental, and vision insurance

Paid Time Off and Vacation Pay

401k with company matching

Complimentary stays at Four Seasons

Discounted RTD Flex Pass

Complimentary shift meal

Complimentary uniform cleaning

Job summary

Four Seasons Denver is seeking a Guest Experience Supervisor to ensure seamless, memorable stays for our guests. You will oversee all aspects of a guest’s experience from pre-arrival anticipation to post-stay follow-up. You will manage VIP guests, coordinate concierge and PBX tasks, and collaborate with departments to create personalized memories.

A strong emphasis on service excellence and brand loyalty. Candidates should have at least 2 years in luxury hotel Front Desk, Guest Experience or

Qualifications

• 2+ years of luxury hotel guest experience required.
• Experience in Concierge and PBX preferred.
• Experience with Opera PMS is required.
• Strong listening and problem-solving skills.
• Willing to work mornings, evenings, weekends, and holidays.

Responsibilities

• VIP guest management with GEM and VIP guests; arrange special services.
• Coordinate concierge inquiries and transportation; assist with reservations.
• Implement guest recognition programs and personalize mid-stay touchpoints.
• Demonstrate effective problem resolution to ensure guest satisfaction.
• Assist in evaluating guest interactions to identify trends and improvements.

Skills

Front Desk

Guest Experience

Concierge PBX experience

Active Listening

Problem Solving

Tools

Opera PMS

Job description

Four Seasons Denver is seeking a Guest Experience Supervisor to ensure seamless, memorable stays for our guests. You will oversee all aspects of a guest’s experience from pre-arrival anticipation to post-stay follow-up. You will manage VIP guests, coordinate concierge and PBX tasks, and collaborate with departments to create personalized memories.

A strong emphasis on service excellence and brand loyalty. Candidates should have at least 2 years in luxury hotel Front Desk, Guest Experience or