Guest Experience Supervisor — Live Events & Venues

Oak View Group; Evanston (IL); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off (vacation, sick days, 11

holidays

Descripción de la vacante

Oak View Group seeks an Assistant Guest Experience Manager to support the Guest Experience Director in running daily guest services and event operations. You will lead front-line staff, help ensure a welcoming and safe environment, and contribute to high-quality guest interactions during events.

The role pays an annual salary of $55,000 – $65,000 and includes full-time benefits. The position supports operations at Northwestern University events in Evanston and entails evenings, weekends, and

Formación

• High school diploma or equivalent is required; a college degree is preferred.
• 2–4 years of experience in guest services, hospitality, events, sports, entertainment, or a related field.
• Previous supervisory or leadership experience is preferred.
• Experience working in a high-volume venue or event environment is preferred.
• Strong customer service and conflict-resolution skills.
• Ability to work evenings, weekends, holidays, and event-based schedules.

Responsabilidades

• Assist with the overall management of the Guest Experience operations before, during, and after events.
• Assist with managing and providing guidance to Guest Services staff, ushers, guest experience representatives, and other assigned personnel.
• Assist with staff scheduling, assignments, training, onboarding, and performance feedback.
• Serve as a visible leadership presence throughout the venue during events.
• Monitor guest flow, entrances, concourses, seating areas, and other public spaces to ensure a positive guest experience.
• Address guest questions, concerns, and escalated issues professionally and promptly.
• Support implementation of venue guest service standards, policies, and procedures.
• Coordinate with Event Management, Security, Ticket Operations, Facilities, Housekeeping, and other departments to resolve operational and guest-related issues.
• Assist with event briefings, staff meetings, and post-event reviews.
• Monitor staffing levels and assist with reallocating personnel based on event needs.
• Support accessibility initiatives and ensure appropriate accommodations are provided to guests.
• Assist with incident reporting and follow established emergency and safety procedures.
• Track guest feedback and identify opportunities to improve the overall guest experience.
• Assist with training staff on customer service, venue policies, emergency procedures, and event-specific requirements.
• Perform other duties as assigned.

Conocimientos

Leadership

Customer service

Communication

Conflict resolution

Event operations

Staff scheduling

Educación

High school diploma

Bachelor’s degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Oak View Group seeks an Assistant Guest Experience Manager to support the Guest Experience Director in running daily guest services and event operations. You will lead front-line staff, help ensure a welcoming and safe environment, and contribute to high-quality guest interactions during events.

The role pays an annual salary of $55,000 – $65,000 and includes full-time benefits. The position supports operations at Northwestern University events in Evanston and entails evenings, weekends, and