Guest Experience Supervisor — Leadership & Growth

Applebee's Neighborhood Grill + Bar; Hutchinson (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Thrive Restaurant Group in Hutchinson, Kansas, is seeking a Restaurant Hospitality Supervisor (Hourly) to lead our hospitality team, ensure guest satisfaction, and support management development. This role is designed to prepare you for restaurant management and to learn leadership, service standards, and operational fundamentals.

You will oversee dining room and kitchen operations, train staff, monitor service during peak times, and uphold food safety and sanitation standards.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one year in a supervisory role.
• Able to make decisions.
• Able to identify and resolve problems.
• Able to guide, direct, and motivate staff.
• Able to plan and prioritize tasks.
• Able to teach and train staff.
• Able to monitor processes, materials, and resources.
• Able to operate, repair, and maintain equipment.
• Able to perform administrative tasks.
• Knowledge of food safety and sanitation practices and regulations.
• Able to deal with confidential information and/or issues using discretion and good judgment

Responsibilities

• Lead and oversee the operation of the restaurant dining room and kitchen.
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles.
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service.
• Foster team cohesiveness and positive team working environment.
• Oversee opening and closing activities.
• Ensure excellent customer service.
• Ensure cleanliness and sanitation.
• Ensure compliance with all health, safety, and hygiene standards and policies.
• Ensure compliance with all security procedures.
• Monitor and assist with Team Member duties during peak times to expedite service.
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards.
• Investigate and resolve guest complaints regarding food quality, service, or accommodations
• Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
• Adhere to state and federal regulations
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform manual service or maintenance tasks as needed
• Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
• Other duties as assigned

Skills

Supervisory

Casual dining

Decision making

Staff training

Customer service

Planning

Prioritization

Problem solving

Team leadership

Job description

Thrive Restaurant Group in Hutchinson, Kansas, is seeking a Restaurant Hospitality Supervisor (Hourly) to lead our hospitality team, ensure guest satisfaction, and support management development. This role is designed to prepare you for restaurant management and to learn leadership, service standards, and operational fundamentals.

You will oversee dining room and kitchen operations, train staff, monitor service during peak times, and uphold food safety and sanitation standards.