Guest Experience Supervisor - Lead a Fast, Friendly Front Desk

Dash-i; Midlothian (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Tuition reimbursement

401(k) with company match

Healthcare plans

Job summary

Dash In is seeking a Guest Experience Supervisor to lead a frontline team, ensure seamless guest service, and uphold brand standards at our Midlothian location. You will collaborate with store leadership, train associates, and actively engage guests to resolve questions and needs.

Ideal candidates bring 1+ year in supervision, strong people skills, and comfort with POS systems. ServSafe certification is a plus and a high school diploma is required.

Qualifications

• Minimum 1 year in a supervisory or management role in customer service or retail.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a 'no wait' experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Supervisory experience

Customer service

People skills

Multitasking

POS software

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In is seeking a Guest Experience Supervisor to lead a frontline team, ensure seamless guest service, and uphold brand standards at our Midlothian location. You will collaborate with store leadership, train associates, and actively engage guests to resolve questions and needs.

Ideal candidates bring 1+ year in supervision, strong people skills, and comfort with POS systems. ServSafe certification is a plus and a high school diploma is required.