Guest Experience Supervisor – Housekeeping

Shamin Hotels, Inc.; Newport News (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance (acc/short & long

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin perk discounts on tickets, cars

Footwear discounts

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels seeks a Housekeeping Supervisor to uphold cleanliness standards across the property in Newport News, VA. The role involves task assignment, inspecting rooms, and coaching team members to meet quality expectations.

Shamin Hotels offers extensive benefits for full-time associates and opportunities to advance within a growing hotel portfolio. You’ll work collaboratively in a hospitality-focused environment that values service excellence.

Qualifications

• High school diploma, GED certification or equivalent experience preferred.
• Must have basic Reading, Writing, and Math skills.
• Must have reliable transportation to and from work.
• Customer Service Skills required.
• Prioritization and time management skills required.
• Must have a strong attention to detail.

Responsibilities

• Schedule room and cleaning assignments to ensure proper coverage.
• Inspects all assigned rooms and public areas to ensure furnishings, equipment, linens, etc. are clean and in good repair.
• Provide efficient and objective feedback to room attendants to drive efficiency and quality within the housekeeping department.
• Ensure that all associates have proper supplies, equipment, and uniforms including nametags and designated PPE.
• Trains associates on safety standards and enforces those standards consistently.
• Identifies associates engaging in unsafe behaviors and retaining them appropriately.
• Completes accident investigations and takes steps to prevent future accidents.
• Performs all housekeeping duties necessary, including making beds, vacuuming, and cleaning.
• Verifies and updates the status of discrepant rooms throughout the shift.
• Perform opening and closing shift duties.
• Notifies maintenance department of maintenance repairs necessary.
• Monitor cleanliness of hotels including parking lot and exterior entrances.
• Available to work nights, weekends, and holidays as needed.
• Other duties as assigned.

Skills

Customer Service

Time management

Attention to detail

Reading/Writing/Math

Reliability

Education

High school diploma or GED

Job description

Shamin Hotels seeks a Housekeeping Supervisor to uphold cleanliness standards across the property in Newport News, VA. The role involves task assignment, inspecting rooms, and coaching team members to meet quality expectations.

Shamin Hotels offers extensive benefits for full-time associates and opportunities to advance within a growing hotel portfolio. You’ll work collaboratively in a hospitality-focused environment that values service excellence.