Executive Housekeeping Leader - Guest Comfort & Ops

Shamin Hotels Master; Portsmouth (VA); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

Job summary

Shamin Hotels is seeking an Executive Housekeeper to lead the housekeeping department in Portsmouth, VA. The role oversees housekeeping operations, coordinates crews, and ensures guest rooms and public areas meet standards to maximize guest satisfaction and profitability.

The position requires managing staff, scheduling, inventory, and adherence to policies, with flexibility for varying shifts including nights and weekends.

Qualifications

• High school diploma or equivalent is required; hotel housekeeping experience preferred.
• Must have basic reading, writing, and math skills.
• Experience with hotel brand systems preferred.
• Customer service skills required.
• Prioritization and time management skills required.
• Attention to detail is essential.

Responsibilities

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing, linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services meet guest needs and enhance guest relations.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports status of guest rooms to front desk.

Skills

Customer Service Skills

Attention to detail

Prioritization and time management

Working quickly without compromising质量

Education

High school diploma, GED certification or equivalent experience

Hotel housekeeping experience preferred

Job description

Shamin Hotels is seeking an Executive Housekeeper to lead the housekeeping department in Portsmouth, VA. The role oversees housekeeping operations, coordinates crews, and ensures guest rooms and public areas meet standards to maximize guest satisfaction and profitability.

The position requires managing staff, scheduling, inventory, and adherence to policies, with flexibility for varying shifts including nights and weekends.