Guest Experience Supervisor, Housekeeping

Highgate; Atlanta (GA); Hybrid; USD 21,000 - 32,000; Full time

Job summary

Highgate Hotels is seeking a Housekeeping Supervisor for The Candler Hotel in Atlanta to oversee daily housekeeping operations and ensure guest satisfaction. You will supervise Room Attendants, inspect VIP rooms, manage daily assignments, and coordinate with Front Office and Engineering as needed.

The role requires prior housekeeping supervisory experience, strong communication, and the ability to work an evening shift. OnQ experience is preferred, and a High School diploma is required.

Qualifications

• High School diploma or equivalent required.
• College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous Housekeeping supervisory responsibility required.
• Previous experience using OnQ preferred.
• Ability to stand during entire shift.
• Ability to work the evening shift as required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to hotel standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active radio to maintain communication with the Front Office and/or Engineering teams throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Skills

Effective communication

Stand for long shifts

Evening shift flexibility

OnQ experience

Education

High School diploma or equivalent

College coursework helpful

Tools

OnQ system

Job description

Highgate Hotels is seeking a Housekeeping Supervisor for The Candler Hotel in Atlanta to oversee daily housekeeping operations and ensure guest satisfaction. You will supervise Room Attendants, inspect VIP rooms, manage daily assignments, and coordinate with Front Office and Engineering as needed.

The role requires prior housekeeping supervisory experience, strong communication, and the ability to work an evening shift. OnQ experience is preferred, and a High School diploma is required.