Guest Experience Supervisor — Growth Path & MDP

Hilton Garden Inn Chicago Downtown/Magnificent Mile; Chicago (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life insurance

Management Development Program

Travel discounts

Vacation/Well/Holiday pay

Referral bonus program

Job summary

Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking a Front Office Supervisor to lead guest services and mentor our TEAM in delivering upscale experiences. You will manage operations, uphold brand standards, and ensure seamless room availability and profitability.

The role offers advancement through the Management Development Program and a clear path to leadership roles such as Front Office Manager or General Manager within a prospering establishment that invests in its associates.

Qualifications

• 1-2 years' supervisory experience in a brand hotel setting or luxury hotel environment.
• Two-year college degree or equivalent hospitality experience.
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred.
• Excellent verbal and written communication skills.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

Responsibilities

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns

Skills

Supervisory experience

Customer service

Leadership

English proficiency

Team mentoring

Education

Two-year college degree or hospitality experience

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking a Front Office Supervisor to lead guest services and mentor our TEAM in delivering upscale experiences. You will manage operations, uphold brand standards, and ensure seamless room availability and profitability.

The role offers advancement through the Management Development Program and a clear path to leadership roles such as Front Office Manager or General Manager within a prospering establishment that invests in its associates.